Whatever has brought you to this page — a question about a withdrawal, a concern about your account, or something that simply does not feel right — we want to hear from you directly. There is a real team behind SpinPolo, and our job is to sort things out, not to pass you around.

What to include when you get in touch

The quickest way to get a resolution in a single exchange is to give us everything we need upfront. When you contact us, please include the username or email address registered to your account, a clear description of what happened, and where relevant the date and time of the transaction or event in question. If your query relates to a specific game round or payment, the transaction ID or round reference is especially helpful. The more context you give us, the less back-and-forth is needed before we can actually help.

You can reach us through the contact channels listed on this page. We handle queries covering account access, payment processing, bonus eligibility, technical issues, and anything else that affects your experience on the site.

Responsible gambling and account controls

If you need to set a deposit limit, take a cooling-off break, or request a self-exclusion, please contact us directly and make that the subject of your message. We treat these requests differently from standard queries — they are acted upon as a priority, and we will not try to talk you out of any decision you have made about managing your play. If you are requesting self-exclusion, we will process it promptly and without question. You do not need to explain yourself or justify the request.

We also want to be clear about something important: we will never ask you to share your password, your full card number, or any other sensitive security credential over email or through a chat conversation. If you ever receive a message claiming to be from SpinPolo that asks for this kind of information, do not respond to it — contact us immediately through the official channels on this page so we can investigate.

If your concern is not resolved through our standard support process, you have the right to escalate it as a formal complaint. In that case, write to us and use the word complaint clearly in your message so it is routed correctly. We will acknowledge it, investigate it properly, and respond with a reasoned outcome. Should you remain unsatisfied after that process is complete, you may refer the matter to the relevant external authority. We are licensed by the Anjouan Gaming Authority under licence number ALSI-202509029-FI1, and that licence exists to hold us accountable.

Players based in the United Kingdom are fully supported and welcome to contact us through any of the available channels. We are here to help regardless of where in the UK you are writing from.